Shipping & Delivery Policy
Last updated: 2024-05-30
1. Digital Delivery
MagicInvite.in is a digital service that provides video invitations. All our products are delivered electronically - there are no physical items to ship.
2. Delivery Process
Once your video invitation is generated and ready, you will receive:
- An email notification with access instructions
- A secure link to download your video invitation
- Access to view and share your invitation through our platform
3. Processing Time
Our standard processing times are as follows:
- Basic video invitations: Generated within 1-2 hours
- Custom design requests: 24-48 hours
- Rush orders: Contact support for expedited processing
4. International Availability
As a digital service, our video invitations are available worldwide. There are no geographical restrictions on accessing or downloading your invitations.
5. Download Instructions
After your video invitation is ready:
- Log in to your MagicInvite account
- Navigate to "My Invitations"
- Select your invitation
- Click the "Download" button to save your video
6. Technical Requirements
To ensure successful delivery and viewing of your video invitation:
- Stable internet connection required
- Supported formats: MP4, MOV
- Recommended browsers: Chrome, Firefox, Safari, Edge
7. Delivery Issues
If you experience any issues accessing or downloading your video invitation, please contact our support team at support@magicinvite.in. We typically respond within 24 hours.
8. Contact Information
For any questions about our delivery process or technical support, please reach out to us:
- Email: support@magicinvite.in
- Support Hours: Monday to Friday, 9 AM to 6 PM IST